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Service Level Agreement
An introduction to the Service Level Agreement (SLA) of iOL X and how it sets expectations for efficient issue resolution and partner support.
Contact Ratio
An introduction to Contact Ratio and its importance in maintaining efficient communication.
iOL X Partner Support Center Guide
This contains articles to help you navigate and learn how to effectively use the iOL X Partner Support Center for managing tickets, resolving issues, and understanding key processes.
Understanding the Ticket Status
Modified on Tue, 25 Feb at 4:11 AM
What is the iOL X Service Level Agreement (SLA)?
Modified on Tue, 25 Feb at 3:49 AM
Understanding and Improving Contact Ratio
Modified on Tue, 25 Feb at 4:02 AM
What to Include in a Ticket for Faster Resolution