Overview:
Once you raise a ticket, it’s important to track its status so you can stay updated on the progress of the resolution. Here’s what the different ticket statuses mean and how to check them.
Ticket Statuses Explained:
1. Open:
Your ticket has been submitted but hasn’t been addressed by the support team yet.
2. In Progress:
A support agent is actively working on your ticket and gathering information to resolve your issue.
3. Pending:
We’re waiting for more information from you or a third party, such as the hotel or supplier.
4. Resolved:
The issue has been addressed and the solution has been implemented. You can now check the results.
5. Closed:
The ticket has been completed, and no further action is required.
Why It Matters:
Keeping track of your ticket status ensures you’re always in the loop and know when to expect updates or resolutions. If the status is “Pending,” it might be an indication that you need to provide more information.
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