How to Handle Hotel Overbookings and Guest Relocation
Overview: Overbookings can happen from time to time, and when they do, iOL X ensures that guests are relocated to nearby properties that meet their needs. Here’s a guide to managing these situations.
Key Points:
• What Is Overbooking?
Overbooking occurs when a hotel sells more rooms than are available. This can be due to cancellations or other unforeseen circumstances.
• How Does iOL X Handle Relocation?
When a hotel cannot accommodate a guest due to overbooking, we will assist in relocating the guest to a nearby hotel of equal or higher quality. We ensure the guest is relocated within 15 minutes of driving distance from the original hotel.
• What Should I Do as a Partner?
If you’re informed of an overbooking, let us know as soon as possible. We’ll work with the hotel to find a solution and ensure the guest is happy with the relocation.
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