How to Choose the Right Support Category
Overview:
Choosing the right support category helps ensure your issue gets resolved by the right team at iOL X. It’s a quick step that gets your request to the correct department, speeding up the resolution process.
What to Know:
• Pre-Check-In Issues: Use this option for problems like booking issues, changes, or payment issues before the guest checks in.
• In-Destination Issues: This is for when the guest is at the hotel. It could be anything from room issues to service complaints during their stay.
• Post-Check-In Issues: Use this when the guest has already checked out but there’s an issue like a billing discrepancy or a charge that shouldn’t have been applied.
By selecting the right category, you ensure we connect you with the right team to address the problem.
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