Overview:
When submitting a ticket, providing complete and accurate details can speed up the resolution process. Here’s a guide on what to include to ensure your issue is handled promptly.
Essential Information to Include:
1. Booking Details:
Include your booking ID, partner ID, or any specific reference numbers relevant to your issue.
2. Clear Description of the Issue:
Provide a detailed explanation of the problem you’re encountering, including any error messages, discrepancies, or system behavior.
3. Relevant Documents or Screenshots:
If applicable, attach screenshots of error messages or relevant documents like invoices or correspondence with hotels.
4. Timeline:
Include any critical timelines, such as check-in dates, cancellation deadlines, or when the issue first arose.
5. Expected Outcome or Request:
Clearly state what outcome you are hoping for, whether it’s a booking change, refund, or technical assistance.
Why It Helps:
The more specific and clear your ticket is, the faster our team can assess and resolve the issue. Having all necessary details upfront eliminates the need for back-and-forth clarifications.
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