Steps to Raise a Ticket

    1.    Log In to the Portal:

Begin by accessing the iOL X Partner Support Portal with your credentials.

    2.    Navigate to the Ticket Submission Section:

Once logged in, go to the “Submit a Ticket” section on your dashboard.

    3.    Select Your Issue Category:

Choose the most appropriate category (e.g., Pre-Check-In, In-Destination, Post-Check-In) to classify your issue.

    4.    Provide Relevant Details:

Fill in the required information such as booking details, issue description, and any supporting documents or screenshots.

    5.    Submit the Ticket:

After reviewing your information, click “Submit.” A confirmation will be sent, and our team will begin processing your ticket.

Why it’s Important:

Raising tickets ensures that your issue is tracked, and you’ll receive timely updates on its status. It helps us manage your queries efficiently and avoid misunderstandings.