What You Need to Know About iOL X’s Service Level Agreement (SLA)
Overview:
The Service Level Agreement (SLA) with iOL X sets the groundwork for how we interact with partners and handle issues like cancellations, payments, guest complaints, and more. Understanding the SLA helps ensure smooth operations between you, your guests, and us. Here’s a simple breakdown of what you should know.
Key Insights:
• What It Covers: The SLA sets expectations for things like cancellation policies, payment issues, guest complaints, and refunds. It’s a guideline to how fast iOL X should respond to different situations and what we can help you resolve.
• What It Doesn’t Cover: While we’re here to help with booking and payment issues, the SLA doesn’t cover guest complaints about the hotel’s service or any unrelated third-party services.
• Why It’s Important: Knowing the SLA helps you understand what to expect when you need support, what we can assist with, and what you may need to handle directly with the hotel.
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